How To Register A Thuraya Phone

FAQ about recharging and using your Thuraya prepaid SIM

Fiona Adler from Thuraya Recharge uses her Thuraya phone during a mountaineering expedition. The people at Thuraya Recharge know what it's similar to rely on your satellite phone.

Full general Questions

How long will my Thuraya airtime recharge be valid?

When you recharge with Thuraya Recharge, the validity of your entire prepaid airtime balance is extended past 365 days from the date of the recharge (10 units is merely 180 days). This differs from prepaid scratch cards which elapse after 12-18 months if not used. Nosotros exercise non sell prepaid scratch cards.

How practise I keep my Airtime and my Thuraya Prepaid SIM carte du jour valid?

This page explains how to keep your SIM card and airtime balance active: All most Thuraya SIM Menu Validity

How do I check my Thuraya prepaid balance?

You can check your balance online by visiting services.thuraya.com and clicking on "Online Billing Enquiry". You lot will need a pin number to admission this service. This pin can be obtained by sending a blank SMS (from your Thuraya phone) to 1522 or past asking your Thuraya Service Provider to gear up one for you. We can't set this pin for you.

You can too check your balance from your Thuraya telephone past sending a blank sms to 151 and you will receive an automatic response with the available credit. This costs a standard SMS fee.

What is the price of a call?

The cost of a call depends on your SIM carte du jour. This page has call costs data for common Thuraya SIM cards.

How long does it take to receive my airtime?

Airtime is added to your SIM card instantly when you recharge through Thuraya Recharge.

Why purchase Thuraya airtime from Thuraya Recharge?

Fully automatic organisation means you go your airtime correct away
Brand a free phone call to buy airtime direct from your telephone. Never be stuck again.
Swell prices and fast service from people who are Thuraya users themselves and know what its like to depend on your phone
Airtime instantly added to your phone and available for employ - no waiting for pin codes or SMS

Can I add more than SIM cards to my Thuraya Recharge account?

Yes, up to twenty phones can exist recharged from a standard account. If you lot want more, please contact us.

Payments & Refunds

How do I verify my credit card?

To minimise credit card fraud we need to verify all credit cards. Your showtime recharge is charged to your credit card in 2 random payments that full the corporeality of your purchase. To verify your credit card, you will need to contact your depository financial institution or cheque your credit card statement to discover out the amount of each payment, then log back into Thuraya Recharge and enter the amounts. Hither is an example of How to Verify your Credit Card.

You will need to verify your card before you can make whatever further purchases. This is only required in one case per credit carte du jour.

What payment methods do y'all take?

We accept American Express, Visa and MasterCard.

What is your refund policy?

If the recharge units have already been added to a SIM card we are unable to provide a refund. If the recharge was not able to be added to a SIM card (eg if it has expired or is non a prepaid SIM), so we tin provide a refund on request. A $xv fee applies to embrace bank charges and credit bill of fare processing fees. Alternatively nosotros can put the airtime onto some other SIM card.

Recharge by Phone

What is the Price Free number to dial to Recharge by Phone?

The number is 800 eleven 800. You volition demand to setup a Recharge by Phone pin number first before you can use this service. Exercise this by logging into your Thuraya Recharge account and going to "My Thuraya Phones".

If I have a problem using the Recharge past Telephone service, can I get help?

Yes, Press 0 when our organisation answers your call, and you lot volition be directed to our 24x7 English speaking support centre. There is no charge for this call.

Are there extra fees to use the Recharge by Telephone service?

At that place are no additional charges and the price of units is the same.

Can I utilize a non Thuraya phone to admission the Recharge by Phone service?

You lot must employ a Thuraya handset with a Thuraya SIM card that has been registered with Thuraya Recharge.

My phone is cleaved, can I apply another Thuraya handset to use the Recharge by Telephone service?

Y'all can utilise some other Thuraya handset, just you lot must use your SIM menu in this handset.

The arrangement isn't accepting my pin. What can I practise?

Brand certain that yous have a good satelite point when calling. Besides bank check that you lot take DTMF enabled on the phone you lot are using. If all else fails, dial the price free number and printing 0 and talk to us.

Compatibility

What SIM cards can be used?

All agile Thuraya Prepaid SIM cards can be topped-upwards with Thuraya Recharge including the Thuraya Prepay NOVA SIM and standard Thuraya Prepay SIM.

I have a Thuraya IP Modem. Can I apply Thuraya Recharge?

Yeah. You can buy recharge units online and you can too use the Recharge by Telephone service if you place the SIM card into a Thuraya handset and call our cost free number to access the service. Please use the voice number that has been provided with the SIM Menu and non the information number.

SIM cards

Do yous sell SIM cards or Thuraya handsets?

Nosotros only sell Thuraya airtime. You will need to go to a Thuraya Service Provider or Thuraya retailer to buy a SIM card or handset.

My SIM carte du jour has expired. What can I exercise?

If we take informed yous that your SIM card has expired, then you lot should contact your Thuraya service provider that sold you the SIM menu and inquire if they can reactivate it for you. At that place will usually be a small fee for this, but information technology avoids needing to obtain a new card. More data about SIM card validity is available here: All about Thuraya Sim Carte Validity

Using a Thuraya Phone

How practice I become a good satellite point?

Delight see this page for information about how to get the best connection with your Thuraya telephone: How to get a proficient connection when using my Thuraya phone.

I am having problem making a call

Please bank check the data on this page: How to get a practiced connectedness when using my Thuraya telephone. If your SIM menu hasn't been used for 6 months or more, then please follow the steps hither: How to initialize a Thuraya phone and SIM menu that y'all havent used for some time. This solves nigh problems.

If yous are unsure if your SIM bill of fare is active or if in that location is coverage in your area, you may also wish to contact Thuraya or your Thuraya service provider. Thuraya can exist reached on customer.care@thuraya.com and they answer to emails promptly 24x7.